Would a Client Pay to Work With You?
Intro by Skip Cohen The fun of following Shep Hyken is how he presents each idea and concept - all under the Customer Service…
When You’ve Got an Angry Customer…
Intro by Skip Cohen This post about dealing with angry customers from Shep Hyken’s archives really hit home. My frontline experience in Customer Service…
The Customer Service Gap
Intro by Skip Cohen “What you hope your customers will perceive as good customer service and how they perceive it are two different things.” Well,…
Which Customers Do You Want to Keep?
Intro by Skip Cohen “Everyone, regardless of how much they spend, should feel happy, respected and appreciated.” Your greatest marketing tool is relationship building and…
Solve Your Customers’ Problems
Intro by Skip Cohen As I wandered through Shep Hyken’s archives, I had a challenge in deciding what topics seem most relevant these days. He’s…
